Business Systems Support Officer

About the Opportunity

Based in Henderson, the Business Systems Support Officer works closely with the Business Systems Manager to implement several business wide systems and applications across various departments to support company growth and ongoing work activities.

About Austal

Austal is Australia’s global shipbuilder, Defence prime contractor; and maritime technology partner of choice. We design, construct, and support defence and commercial vessels for the world’s leading operators with operations spanning Australia, the USA, Philippines, and Vietnam. With operations spanning multiple sites, Austal offers diverse career opportunities in trades, maintenance, engineering support, project services, corporate functions and operational delivery.

Under the Strategic Shipbuilding Agreement, Austal is leading a new era of continuous naval shipbuilding in Western Australia. We’re driving innovation, supporting sovereign capability, and creating long term opportunities for Australian industry and workers.

Learn more at austal.com/ssa

This is your opportunity to contribute to projects of national significance. The maritime is now.

What’s Involved

• Provide technical support to end users, resolving issues promptly and communicating technical concepts effectively with non technical users. 
• Administer and maintain SharePoint sites, libraries, lists, and workflows, including managing migrations.
• Conduct training sessions and create documentation to assist users in leveraging SharePoint, Power Apps, and Power Automate effectively.
• Identify, investigate, and implement enhancements to streamline business processes and automate repetitive tasks through SharePoint, Power Apps, Power Automate, Power BI solutions, or new applications.
• Collaborate with stakeholders to gather requirements and deliver tailored solutions.
• Manage and secure SharePoint Online and DevOps environments in line with best practice security, governance, and compliance standards to ensure data integrity and security.
• Facilitate and deliver training programs to users with the aim of reducing support calls.

You’ll Need 

• Australian Citizenship and be eligible to obtain and maintain a Defence Baseline Security Clearance.
• Tertiary qualification in IT, business, quality, change management or other related discipline.
• Experience supporting users in an ICT environment
• Proven experience with SharePoint Online
• Previous experience in Power Platform environments including PowerApps and Automate and how they interact with SharePoint Online
• Demonstrated analytical, and problem-solving skills, and the ability to develop creative and innovative solutions to complex problems.  
• Experience utilising Power BI to create insightful reports and dashboards for data-driven decision-making (desirable)
• Experience and/or training in Manage Engine or other ITIL based ticketing system (desirable)

 Why Join Us?

• Competitive compensation and benefits package.
• Professional development and training opportunities.
• A supportive and dynamic work environment.
• Opportunities for career advancement within our growing organisation.

At Austal we are committed to providing a safe and inclusive work environment for all. We believe that achieving greater diversity will enhance our operations and as such we actively encourage Aboriginal & Torres Strait Islanders, people of all backgrounds, ages, sexual orientation, and those with Disability to apply. Veterans are also encouraged to apply.

Learn more at Careers at Austal Australia | Austal: Australia